It is forbidden to take food or cutlery from the dining room.
The schedule for the dining room may vary on holidays or in the summer time, in order to adapt to the majority of the group's needs. As a last resort, the schedule on the door to the dining room will be considered final.
Outside of the established times there will be no meals service.
During the Christmas and Easter holidays there will be no dining room service. The specific dates will be those of each academic year.
3.7.- To have a menu service adapted to their allergies or food intolerances, as stipulated on the registration form. The resident assumes full responsibility for any possible consequences arising from the ingestion of harmful harmful foods, according to their allergies or food intolerances, whether by mistake, accident or oversight, wilful or otherwise. The Residence will not be held liable or accountable for any such circumstance.
3.8.- Room cleaning and change of bedding will be carried out once a week, from 9:30 am. Residents must then leave their rooms in order, so as to facilitate cleaning. (The desk must be cleared, clothes put away in the wardrobe ...). If cleaning staff are not allowed entry on the day allotted for the cleaning of the room, this will be postponed until the allotted day of the following week.
As a general rule the weekly cleaning plan will go as follows:
Monday: 221-222-223-224-225-226
Tuesday: 214-215-216-217-218-219
Wednesday: 121-122-123-211-212-213
Thursday: 111-112-113-114-115-116
Friday: 201-202-203-205-206-207-208

If the cleaning day should coincide with a holiday, cleaning will be postponed until the following working day, on the same schedule. Any modification will be notified on the information panel in the residents' dining room.

4.- RESIDENTS 'OBLIGATIONS
Residents will have the following:
4.1.- To make punctual payment of the Residence's accommodation services, and any complementary services contracted for.
4.2.- As a basic rule residents will at all times observe the usual rules of manners, cohabitation, courtesy and respect to their fellow residents and Residence staff.
4.3.- To keep your room tidy and clean within the usual standards. To facilitate access to the rooms by Residence staff in order to check the condition of the rooms, or in order to carry out maintenance purposes, and to abide by the present regulations.
4.4.- To make their own bed each day, and to take care of their personal effects, bearing in mind that the Residence is not responsible for any possible damage, loss or theft.
4.5.- To notify the Management of any envisaged absence of more than 24 hours, by leaving the corresponding note, duly signed, with the resident's first name and surname, dates of absence and time of return on the day of arrival.
4.6.- To facilitate the contact numbers or addresses of relatives for any possible communications.
4.7.- To keep the breakfast, lunch and dinner attendance registers provided by the Residence up to date.
4.8.- To hold valid health insurance, whether public or private.
4.9.- The last resident to vacate the common rooms at night must switch off the TV and / or lights in the room.
4.10.- It is of vital importance that from 11pm until 9am the following day, and from 4pm until 8pm, there is maximum silence in the rooms. Meetings of residents in private rooms and halls are not permitted at such times, so as to respect fellow residents 'and staff members' rest. Notwithstanding any actions the Residence may take, breach of any of these may be reported to the competent authorities. Should any administrative penalty be made, responsibility will fall on the resident who occasioned the sanction.
4.11.- To collaborate, personally and collectively, for the proper observance of these regulations. Management or members of staff should be notified in writing of any news that may be of interest for the fullest possible compliance with the present regulations.
4.12.- To enter and leave by the Residence's main entrance on Via Augusta, 289, and to register their comings and goings on the digital access control installed in the building's vestibule.
4.13.- Residents must not leave their personal effects or items of clothing (jackets, laptops, notes, books and other objects) in the common rooms when they have finished working there. At the end of each day, any objects found there will be removed by Residence staff and kept in boxes for a period of 30 days, after which they will be disposed of.

5.- PROTOCOL IN THE EVENT OF A MEDICAL EMERGENCY
Without prejudice to the resident’s health insurance, whether public or private, the Residence undertakes to call the 061 emergency line should the resident require medical attention, and to notify their parents, legal guardians or family members to come to the Residence or to the hospital to which the resident has been transferred, in order to collect and assist the resident.
6.- FREEDOM OF MOVEMENT OF RESIDENTS
All residents, whether minors or adults, must respect the schedules established by the Residence.
In the case of residents under the age of 18, any outside schedules must be authorised by parents or legal guardians, exonerating the Residence from any responsibility. Parents and legal guardians are in any case committed to refer the required information in advance to the Management’s email address regarding all overnight and weekend outings they authorise the minor to take.
The Residence will under no circumstances assume the parents’ or legal guardians’ legal obligations towards and supervision of residents under the age of 18, and will not restrict the freedom of movement of any minor staying at the Residence, but will confine its responsibilities to taking note of any unauthorised outings and notifying their parents or legal guardians immediately, in order that they may exercise the rights and duties that are their exclusive responsibility.

7.- IT IS FORBIDDEN:

In addition to the restrictions listed above, the following are expressly forbidden:

7.1.- To allow entry to the Residence of any third party, including family members, without the express authorisation of the Management. Guests are allowed to remain in the common rooms, but are not allowed to enter any of the rooms, to stay overnight or to eat in the Residence. Any guest that wishes to eat in the Residence may do so after advance payment to the Management of 8€.

7.2.- To consume alcoholic beverages, drugs or similar substances.

7.3.- To remain in the Residence in a state of inebriation or under the influence of drugs or similar substances.

7.4.- To smoke in any part of the facility.

7.5.- To hammer nails into or to apply any adhesive that may cause damage to the walls, doors or any other elements of the rooms.

7.6.- To make use of heaters or fans without authorisation from the Management.

7.7.- To make use of musical equipment or televisions that may disturb fellow residents.

7.8.- To organise parties or similar events without authorisation from the Management.
7.9.- To enter any room or to open the door to any room that is not their own, unless accompanied by the occupant of that room. The Residence is not responsible for the theft of any personal effects, whether in the residents’ rooms or in any other part of the facility.
7.10.- To access the kitchen or rooms or offices belonging to members of staff, or any other of the administration’s rooms, some of which are explicitly marked “Solo personal autorizado” / “No unauthorised entry”.
7.11.- To be inappropriately dressed in the common areas.
7.12.- To make inappropriate use of the bathrooms.
7.13.- To use the Residence’s telephone to make long-distance calls or reverse charge calls.
7.14.- To operate the controls of the air conditioning.
7.15.- To use the Internet for the purpose of downloading inappropriate content.
7.16.- To lend the keys to the room or the Residence to any third party or to make a copy of these keys. In the event of a key being lost or damaged, a charge of 5€ will be made for providing a duplicate.
7.17.- To leave perishable foods in the rooms, common rooms or the residents’ fridges in the scullery. The Residence will periodically throw out any food found in the scullery that has gone bad.
7.18.- Enter or remain in the room of another resident.

8.- BREACH OF CONTRACT

8.1.- In the event of a serious breach or repeated breaches of regulations, RE3TORRES has the right to rescind the accommodation contract, resulting in the loss of any prepaid sums.

8.2.- If the resident is to be expelled, the Management will personally notify the resident and their parents or legal guardians, in writing, along with the request that the resident vacate the Residence within 24 hours.

If the resident has not vacated the Residence within the stipulated period, the resident’s signature of the initial contract expressly authorises the Management to remove any personal effects, taking all reasonable care not to damage these, and to retain them in the Residence for the period of 1 month, at the end of which these items will be considered to have been abandoned, and will be given to charity.

9.- MODIFICATION OF THE PRESENT REGULATIONS
These regulations may be modified by the Management, which will notify any such change to the residents, who will be obliged to abide by the modified regulations, without prejudice to their right to leave the residence if they wish to do so.

10.- COVID-19

If a resident knows they are positive for COVID-19 or if they have been in contact with an infected person, they must inform Management immediately. Failure to report such situations, due to the enormous risk of infection this could pose for the other residents, as they could not be isolated due to a lack of information, will be evaluated in order to recommend immediate expulsion. In all cases, once the event is known, the resident will be isolated and the situation will be reported to the Health Department so that their instructions can be followed.